Transforming Leadership Development with Immersive Technology

Challenge:

Leadership development at this large hospitality organization relied on an outdated, lecture-heavy approach that lacked engagement and relevance. With a complex business model spanning multiple departments, new leaders struggled to grasp the interconnectedness of operations, hindering decision-making and team collaboration. The organization sought a modern, immersive solution that would not only engage participants but also secure executive buy-in.

Solution:

Our team completely revamped the leadership development program, integrating cutting-edge technology and experiential learning:

Augmented Reality Simulations: Created AR scenarios to simulate real-life challenges faced by leaders, enhancing decision-making skills in a safe, engaging environment.

xAPI Integration: Captured learner interactions and responses, providing rich data insights into their decision-making processes and learning outcomes.

Blended Learning Approach: Combined AR technology with in-person facilitation by senior leaders, fostering mentorship and collaboration.

Scavenger Hunt Activity: Designed a team-based scavenger hunt at the flagship resort, enabling participants to explore various departments, learn about operations, and understand their impact on the guest experience.

Outcome:

Enhanced Decision-Making: New leaders reported a significant increase in confidence and understanding of cross-departmental operations.

Stronger Networks: Participants built meaningful relationships with peers and senior leaders, creating a support system for their leadership journey.

Award-Winning Recognition: This project won the Best Immersive/Simulation Solution category at Learning Solutions Demofest, highlighting its innovative use of AR and xAPI technologies.